Customer Support
My DI Community Support Portal
The My DI Community customer support portal is now available to all of our customers globally. Read through the quick start guide in your preferred language or watch the My DI Community webinar to learn more about how to use the portal.
Customer Support is your first line of defense for common technical issues or system “breaks.” We aspire to deliver excellent service with unparalleled technical expertise and professionalism. Our goal is to promptly respond to your needs, and to provide tools and education to improve your experience.
Regional Support
North America
- +1(802) 658-1955
- Email DINA Support
-
09:00 AM - 8:00 PM EST/EDT
Monday - Friday
Data Innovations provides 24-hour emergency support for down production systems or connections by calling the appropriate phone number for your region.
Latin America
- (+55) (11) 3801-3283
- Email DILA Support
-
08:30 to 18:00 BRT/BRST
Monday - Friday
EMEA
-
Belgium: (+32) (2) 332 24 13
UK: (+44) (330) 808 0025
France: (+33) (1) 76 63 74 20 - Email DIEMEA Support
-
08:00 to 18:00 CET/CEST
Monday - Friday
Asia Pacific
- +(852) 3018 8900
- Email DIA Support
-
09:00 to 18:00 HKT
Monday - Friday
The DI Asia Pacific phone number has transitioned to a new number
+(852) 3018-8900 effective December 1, 2025.
Additional Resources
Driver Development Request
- If you are a customer and do not see a needed interface driver in our Driver Library, submit a support ticket in your My DI Community portal.
- If you're a DI partner, please email us directly to request development of a new driver.
